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Privacy Policy

Effective Date: July 28, 2026

Last Updated: July 28, 2026

At Recovery (and our product line ELXR), we operate with precision, restraint, and transparency. Your privacy is governed by the same principles as our formulations: pure function, zero distraction, and absolute discipline.

This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect

We only collect information necessary to deliver our products, manage your account, and fulfill our core services.

A. Information You Provide Directly

  • Identity and Contact Data: Name, email address, phone number, and delivery address provided during checkout, account creation, or support inquiries.

  • Transactional Data: Order details, purchase history, and delivery preferences.

  • Payment Data: Payment information (such as credit card details, UPI IDs, or banking credentials) is processed securely through our third-party payment gateways. We do not store raw payment card data on our servers.

  • Communications: Content of messages, feedback, or inquiries submitted through our contact forms or customer support.

B. Information Collected Automatically

When you navigate our website, we automatically collect limited technical data:

  • Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and device identifier.

  • Cookies and Tracking Technologies: Minimal cookies required for site performance, cart persistence, and anonymous usage analytics.

2. How We Use Your Information

We process your data purposefully and strictly for operational requirements:

  • Order Fulfillment: Processing transactions, managing shipments, delivering AM and PM products, and handling returns or inquiries.

  • System Operations: Maintaining website functionality, preventing fraud, and ensuring security.

  • Direct Communication: Sending order updates, shipping notifications, and essential service communications.

  • Refined Marketing (Optional): Infrequent, high-value updates regarding product launches or performance insights, only if you explicitly opt in. You may opt out at any time.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We only share information with trusted third parties under strict confidentiality standards to operate our business:

  • Service Providers: Logistics and courier partners, secure payment gateways, IT infrastructure providers, and customer support platforms.

  • Legal Compliance: When required by applicable law, court order, or governmental regulation, or to protect the safety, rights, and integrity of Recovery, our users, or the public.

4. Data Security

We implement enterprise-grade technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We prioritize minimal data retention and strict encryption standards.

5. Your Rights and Choices

Depending on your jurisdiction, you hold specific rights regarding your personal information:

  • Access: Request details of the personal data we hold about you.

  • Correction: Request updates or corrections to inaccurate or incomplete information.

  • Deletion: Request the erasure of your personal data, subject to legal or transactional obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.

6. Cookies Policy

We use essential cookies to keep the website operational and secure. Performance cookies help us understand aggregate visitor behavior without identifying individual users. You can adjust your browser settings to decline cookies, though certain site functionalities may be limited.

7. Third-Party Links

Our website may contain links to external sites. We do not control and are not responsible for the privacy practices or content of third-party platforms. We encourage you to review their respective policies upon leaving our site.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Revisions will be published on this page with an updated "Last Updated" date.

9. Contact Us

For questions regarding this Privacy Policy or your personal data, contact us directly:

Email:

Customer support: